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Thursday, October 25, 2012

RECEPTIONISTS/TELEPHONE-OPERATOR - TRA


Published by Jobstanzania on Thursday, October 25, 2012

INTRODUCTION.  
Tanzania Revenue Authority (TRA) was established under the Tanzania Revenue Authority Act No.11 0f 1995.The Authority is a semi-autonomous agency of the Government responsible for the administration of the Central Government taxes as well as several non-tax revenues. 

TRA is currently implementing its Third Corporate Plan whose vision is to be ‘A Modern Tax Administration’ TRA would like to recruit dynamic experienced and qualified personnel to fill vacant positions in the Customs and Excise, Domestic Revenue and Human Resources and Administration Departments. Applications are therefore invited from suitably qualified Tanzanians for the following positions:
 
POSITION:RECEPTIONISTS/TELEPHONE-OPERATOR

Purpose of the Job  
To attend to internal and external incoming and outgoing calls, and attend visitors including directing them to respective offices. 

Major Activities of the Job  
(i)Manage help desk  
(ii)To attend to incomimg and out going telephone calls.  
(iii)To register all calls,assist visitors and take messages where necessary 
(iv)Ensure that the reception\swithboard is clean and tidy all times.  
(v)To register and provide weekly reports for all outgoing calls 
 (vi)Forward messages to appropriate offices.  
(vii)Report any bad event occuring in her\his place of work.
 (viii) Perform any other duties assigned by supervisor.  

Minimum Job Requirements Qualification  
Certificate in Front Office Management or Telephone operator studies or its equivalent from a recognised institution obtained after the year 2010.

 Experience  
(i)At least one year work experience in a similar position.  
(ii)Experience in customer care, telephone handling skills will be an added advantage.  

Key Competences  
(i)Teamwork  
(ii)Customer Focus  
(iii)Change Orientation
(iv)Performance and Accountability
 (v)Integrity  
(vi)Computer Literacy.

GENERAL  
Applicants for all positions MUST be ready to work any where in the United Republic of Tanzania.  

REMUNERATION 
An attractive remuneration package will be offered to the successful candidates. 

DEAD LINE  
The application should be submitted online by 13th November, 2012. Applicants who will not be contacted should regard themselves unsuccessful.  

HOW TO APPLY  
To apply click ‘Job Application’ link under online services section. For assistance on how to fill in the Job Application Form please make use of on line “HELP” available under the Application Form or dial TRA Call Centre Tel: 0800110016 (TTCL & Vodacom), 0786 800000 (AIRTEL) , 0713800333 (TIGO) from 0800 to 1700 Hours Monday to Friday. These are Toll free numbers.

7 comments:

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  7. I work as a receptionist for quite a large company. I have to man the switchboard in addition to dealing with visitors. A lot of the time if I get a call for a member of staff who doesn't want to deal... thanks, @Lily

    ReplyDelete

 
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