FHI 360 is a global health
and development organization with a rigorous, science-evidence-based approach to bring change to the
world’s most vulnerable people. Our professional
staff includes experts in health, nutrition, education, economic development,
civil society, environment and research. FHI 360 operates from 60 offices with
4,400 staff in the U.S. and around the world. Our commitment to partnerships at
every level and our multidisciplinary approach enable us to have a lasting
impact on the individuals, communities and countries we serve–improving lives
We now seek qualified
candidates for the following positions:
1. Information Technology (IT) Manager, based in Dar es Salaam, Tanzania
The position holder will be responsible for
managing performance of services to all computer
users and ensuring service levels are achieved. Also managing the IT team and providing IT support for the Tanzania
office staff. The Manager will be working with the US ISS Operations team
and US ISS Infrastructure team to coordinate support, project definition and
delivery, upgrades and routine tasks.
·Responsible for ownership of all incidents or service requests
·Responsible for tracking and progress of all incidents to conclusion
such that they are in line with Service Level Agreements and quality standards.
·Management of critical incidents, associated communication,
activities and any appropriate escalations and to provide incident analysis
information to impacted stake holders.
·Build services relationship with stake holders; Conduct service
reviews for key stake holders.
·Review performance reports, service improvement plans, quality
assurance processes and to provide management with the performance reports to
an agreed schedule.
·Manage and collaborate with third party suppliers where
appropriate and ensure that vendor performance and provision of services and
quality is in line with FHI 360 expectations.
·Continuously measure, monitor and work to drive down incident
·Responsible for making sure that working practices and processes
exist, are robust, standardized and repeatable and support the IT team’s day to
·Provide leadership and management oversight, including agreeing
priorities and monitoring accomplishments and challenges within the IT team.
·Oversee development of and monitoring work plans and budgets.
·Maintain vendor relationships with key service providers that
support and provide technology for the end user computing environments.
·Responsible for the optimal operation of all Tanzania devices and
end user computing environments hardware, peripherals, which directly support
and help manage the end user computing environment.
·Support organizational wide priorities by ensuring optimal support
and timely resolution of incidents.
·Ensure integrity and availability of all technology resources
through adherence to change control and configuration management processes and
·Identify and promote technical and operational “best practices.”
·MS/MA Degree in related field, with 3 - 5 years relevant
experience; or BS/BA Degree with 5 - 7 years relevant experience; or Advanced
Diploma and 7-11years relevant experience;
·Solid knowledge and
experience with incident management & operations services tools/systems.
interpersonal skills and interaction capabilities with all staff levels of the
organization to resolve problem situations with tact and diplomacy.
·Must have previous experience
supervising a team of technical support staff members.
·Telecommunications: PBX, VSAT, voice mail, and peripheral devices
·Server: Windows Server 2003
& 2008, Exchange 2007/2010, Active Directory, DFS
·Desktop: Windows 7, Microsoft
Office Suite 2010, Adobe, Internet Explorer, Sophos AV
organizational skills and problem-solving skills.
·Strong oral and
written communications skills (technical and nontechnical).
and write fluent English.
of Information Technology industry practices.
Interested candidates should send Application letters, Photocopies of
Academic Certificates, detailed
Curriculum Vitae (with three references including addresses, telephone
numbers and e mail addresses) to:
Human Resources Department,
Dar es Salaam, Tanzania
Email to: tz-recruitment @ fhi360.org
date of both applications is August 31, 2012. Phone calls will not be